Tidy Coop
FAQ
Please browse our FAQ's. If you can't find an answer here try our blog here.
Billing & Pricing
Unmatched value and flexibility for home cleaning services.
Receive a live quote within seconds of opening our APP.
Payments Accepted
The Coop app is 100% app driven with secure contactless payment options. Payment required to confirm any appointment with a cleaners. Payment is not distributed until work is confirmed complete.
Cancellation Policy
We know schedules can change in an instant and we do our best to offer flexible options for these occasions.
After booking your service through Tidy Coop our agents are notified of the job. You are permitted to cancel your booking before an agent confirms your request at no cost to you.
Once your booking is confirmed you are permitted to cancel before 24 hours with a 25% service charge. There will be no refund if cancelled day of when agent is on the way.
Satisfaction Guarantee
If you want to take advantage of the Tidy Coop Satisfaction Guarantee, you must be there for a walk-through once cleaning is complete. If you are not there and something listed in our task list was missed we will return asap to complete no questions asked.
* restrictions apply but we are always willing to assist in an unsatisfactory work or complaint.