FAQ

Visit the BOOK SERVICES page, select your State, and then 'Next' to choose your date, cleaner, and home size. Tidy Coop will approve and send an invoice for payment to confirm. Payment is required to confirm your appointment and is held securely until the job is complete. We offer a satisfaction guarantee. If something is missed, even after a final walk through, we will make it right.

You may cancel your appointment free of charge until it is confirmed. If you cancel after confirmation, a 25% cancellation fee applies. No refunds are issued within 24 hours of the appointment, but rescheduling may be possible. Contact us at rooster@tidycoop.com or call 719-422-6717 for cancellations.

No. Our agents are self contained and competent for the services you book. If you would like our agents to utilize your supplies you may indicate that in the app when you book your service appointment. If you have a pet we ask that our agents use your vacuum so as to not spread any unwanted allergents to other users.

Payment is required to confirm any appointment. We prioritize security and do not take payment over the phone. For offline appointments, you will receive a secure email with a pay link. Payment is not distributed to the cleaner until the job is confirmed complete. We offer a satisfaction guarantee. If something is missed, notify the cleaner or contact us at rooster@tidycoop.com or call 719-422-6717.

You can select your cleaner before booking confirmation. If your cleaner is unavailable, we may substitute a cleaner to prioritize your booking date and time. We cannot guarantee the same cleaner for every booking. For concerns, contact us at rooster@tidycoop.com or call 719-422-6717.

We love to clean for our pet loving customers. Please let us know in advance what kind of pets you have so we do not startle them or accidentally let them outside. We also ask that you secure your pets before we arrive to clean. We do not want to make them nervous.

If something was missed during the cleaning, please notify us directly at rooster@tidycoop.com or call 719-422-6717.. We offer a satisfaction guarantee and will ensure the job is completed as advertised. We value our customers and cleaning team and aim for the best possible outcome.

Kitchen: Clean Sink Clean Appliance exteriors Clean inside microwave Clean range top Damp wipe cabinet doors Clean Counters Clean hard surface floor Bathroom: Clean sinks Clean counters Clean & disinfect toilets Clean tubs and showers Clean hard surface floors All Rooms: Light duty straightening of items Remove cobwebs Sanitize Door knobs/switches Vacuum Floors/carpets Dust sills, ledges, wall hangings Vacuum stairs Gather trash

The Tidy Coop Standard Clean Plus includes all elements of the Standard clean plus: +baseboards +interior windows (clean and polish glass)

A Tidy Coop deep clean is the the minimum service level that includes interior and exterior home appliances. These items are not able to be added to a standard maitenance clean. If you have a regularly scheduled maitenance plan with us, appliances can be added on an as needed basis. Please reach out to set up reocurring home cleaning if this is desired.

Our cleaners, known as the best home cleaners in Colorado Springs, prioritize quality over time. While there's no strict time limit for cleaning, a standard maintenance clean is generally allotted 3.5 hours at most. If a larger home books a maitenance clean, the addtional cost included for the service is meant to account for extra time needed to complete the job. If it is obvious that the scope of the work is not alligned with the job ordered (ie: the home is much larger than the service order, or it is in a condition that we are unable to reasonably complete) we will default to the time blocked and suggest a follow up.

Our Tidy Coop deep cleaning services includes all the elements of the Standard clean + deep clean elements. Kitchen: ** Inside/Out Oven ** Inside/out Fridge (if empty) Clean Sink Clean Appliance exteriors Clean inside microwave Clean range top Damp wipe cabinet doors Clean Counters Clean hard surface floor Bathroom: Clean sinks Clean counters Clean & disinfect toilets Clean tubs and showers Clean hard surface floors All Rooms: Light duty straightening of items Remove cobwebs Sanitize Door knobs/switches Vacuum Floors/carpets Dust sills, ledges, wall hangings Vacuum stairs Gather trash Empty trash ​ **Deep Clean add-ons

The Tidy Coop Deep Clean Deluxe includes all the Deep Clean elements plus: + baseboards + interior windows (clean and polish glass)

Our cleaners are not bound by time when cleaning a home, however, a deep clean is blocked for 4.5 hours. If a larger home books a maitenance clean, the addtional cost included for the service is meant to account for extra time needed to complete the job. If it is obvious that the scope of the work is not alligned with the job ordered (ie: the home is much larger than the service order, or it is in a condition that we are unable to reasonably complete) we will default to the time blocked and suggest a follow up.

The Tidy Coop Standard move in/out cleaning service is a approx. 4-6 hour block for full house clean and disinfecting great for rental home properties, single family home owners moving out and real estate professionals needing a proper move in clean. Dust surfaces, ceiling fans and vent covers Clean and disinfect kitchen surfaces and appliances Clean inside and outside cabinets, drawers, pantry and closets Clean and disinfect bathroom sinks & surfaces Scrub and disinfect toilets Scrub and disinfect shower and bathtubs Vacuum, sweep and mop all floors Dust baseboards, trim, doors and walls and spot clean where needed

The Tidy Coop Move Out cleaning service is a 4-6 hour block for full house depp clean and disinfecting great for rental home properties, single family home owners moving out and real estate professionals needing a proper move in clean. Our cleaners are not constrained by time, but if a job is anticipated to take longer than 6 hours we will default to the time block reserved, prioritize based on your instruction and recommend a follow-up. Tidy Coop books solo cleaners and they may have helpers who are background checked.

Tidy Coop Pro can assist with heavy duty cleaning, commercial cleaning and exterior residential cleaning jobs. Please email rooster@tidycoop.com for more info.